Refund policy

Returns and refunds

The short version: check your order at the door, before you pay. If you do not want it, hand it straight back to the rider. You pay the delivery charge and nothing for the food.

Check it at the door

Every Meow Belle order arrives in a sealed manufacturer bag. Before you pay the rider, please take a minute and check it:

• Open the parcel and look at the bag.
• Check that the manufacturer's seal is unbroken.
• Check the batch number and expiry date printed on the bag.
• Check that the recipe and the pack size are what you ordered.

If something is wrong, or you have simply changed your mind, give the parcel back to the rider there and then. You pay only the delivery charge for that order, and nothing at all for the food.

The delivery charge is Tk 90 on standard delivery, or Tk 150 on our large bags, which travel by our own rider.

If you paid by bKash before delivery and then return the parcel at the door, we send your money back to the same bKash number within 3 working days, less that delivery charge.

After you have accepted the order

Cat food is a consumable, and once a parcel has been accepted and paid for we cannot put that bag back into stock or sell it to another cat parent. So we are not able to offer a cash refund on food after delivery. This is exactly why we would rather you opened the parcel and checked it while the rider is still standing there.

When the mistake is ours

If we send you the wrong recipe or the wrong size, or the bag reaches you damaged, unsealed, or past its expiry date, that is our problem to fix and not yours to pay for.

Tell us within 48 hours of delivery, with your order number and a photo of the bag. We will replace it or refund it in full, including any delivery charge you paid, and we will collect the bag at our own cost. You never pay to correct our error.

Cancelling before it ships

You can cancel any order at no cost until it leaves us. Send us your order number and we will stop it. Once a parcel is with the rider, the doorstep check above is how you cancel it.

Talk to us

Email hello.meowbelle@gmail.com, message us on Instagram at @meowbelle.bd, or use the contact form. Email and Instagram are both fine for sending a photo.

We read messages Saturday to Thursday, 10am to 8pm, and reply within one working day. Have your order number ready and we will sort it out.